Shipping & Returns

Shipping Standards

- All online orders under $49.00 are subject to a flat $10.00 shipping fee.
- All online orders greater than or equal to $49.00 are eligible for free standard shipping. Hooray!
- Standard shipping takes approximately 5-7 business days.
- Express shipping takes approximately 3-5 business days.

COVID-19: Expect potential delays

Our online store is fully operational. However, our warehouses and the postal services that we partner with are experiencing some disruptions. Considering this, please note that order processing may be delayed by up to 72 hours. Please also keep in mind that most postal services cannot guarantee delivery standards at this time. 

Shopping for the Holidays? Order now!

Time flies and the holidays are almost here! When it comes to expected delivery times, this year is a bit different*.

We are working closely with our appointed freight carriers to do our best to deliver on time. In order to be on the safer side of things we recommend you to start ordering your gifts now and latest in November, 2020. For any purchases between November 1 and December 31, return period will be 60 days.

*These delays are caused by large variations in delivery times, courier overload, and swift changes in restrictions surrounding COVID-19 across the US and Canada.

Return Policy

- We offer a 30-day return policy so you can ensure that you ordered the correct product. This means that you have 30 days to initiate a return, starting from the date that you received your order.
- We can only accept returns for items purchased directly at www.hillsound.ca.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- We will issue a refund to your credit card or original method of payment once your returned item is received, inspected, and approved by our team.
- Please note: any shipping fees associated with your original order are non-refundable. There are certain situations where only partial refunds are granted.
- To initiate a return, please contact service@hillsound.ca or call us at 1-855-554-4983 with your name and order number or receipt.

Exchange Policy

- Our 30-day exchange policy is fundamentally the same as our return policy. Therefore, if you need to exchange a product that you purchased for a different colour or size, please follow the instructions outlined for returns above.
- Please note that all restrictions outlined for returns also apply to exchanges.
- As per our return policy, we will issue your refund as soon as your returned item is received, inspected, and approved by our team. Any shipping fees associated with your original order are non-refundable.
- You can place a new order for your preferred product at any point in this process. You do not need to wait for the refund to go through, instead, you can place a new order at your earliest convenience. We advise customers to use our size guide when ordering or to visit one of our retailers to ensure a proper fit.
- To initiate an exchange, please contact service@hillsound.ca or call us at 1-855-554-4983 with your name and order number or receipt.