Visit the specific product pages to access the size chart. Click the button that says Size Guide on the top right of the page.
Use this text to answer questions in as much detail as possible for your customers.
Out of stock? No worries, be the first to know when the item you are after becomes available. On the relevant product page, select “notify me when the product is available” and enter your email address. Alternatively, send us an email to email@example.com and we can help you out.
Great! Our team is working hard to fulfill your order. You will receive a follow-up email including your tracking information once your order has left our warehouse. You can use this tracking information to receive updates and the most accurate delivery estimates directly from the appointed carrier.
No sweat, our team is happy to help. Please call 1-855-554-4983 or send us an email to firstname.lastname@example.org your order number and requested error correction as soon as possible. Although we try our best to catch any requested modifications before the order ships, please note that this is not always possible. We thank you in advance for your understanding.
Purchased the wrong product or simply changed your mind? No problem! Please call 1-855-554-4983 or send us an email email@example.com the reason for the order cancellation. Our team will be happy to assist you and we will do our best to catch your order before our ships. If your order has already been shipped, unfortunately, we will not be able to cancel your order. In that case, please refer to ourreturn policy.
All Canadian orders are shipped from Cowansville, Quebec. All US orders are shipped from Champlain, New York.
You will receive a follow-up email including your tracking information once your order has left our warehouse. You can use this tracking information to receive updates and the most accurate delivery estimates directly from the appointed carrier.
Unfortunately, no. We do not keep any stock at our head office. All Canadian orders will be shipped from Cowansville, Quebec.
Yes! We are happy to accommodate expedited shipping at your cost, please select ‘Expedited Shipping’ during checkout.
Yes - we offer standard shipping to P.O. Boxes. Please note that expedited shipping is not available when shipping to a P.O. Box.
Delivery policies vary by carrier. To confirm the relevant policy, please visit the website of the carrier that is specified with your tracking information. Most carriers will attempt delivery on the estimated date of arrival. If you are not home, the carrier will typically do one of the following: leave your package in a spot deemed safe, attempt a second delivery at a later date, or leave a note specifying a post office where they have left your package for pick-up. If you have any questions or need further assistance, please email us firstname.lastname@example.org
This is not a common situation. Please contact the carrier directly to request more information based on the tracking number provided for your order. If you need further assistance, please email us email@example.com.
Warranties & Returns
We are sorry to hear this. We take quality matters very seriously and are here to assist you. If you received a defective product, please email photos of the defect and proof-of-purchase to firstname.lastname@example.org. If a manufacturing defect becomes apparent upon use and your item is still within the warranty period, please complete our warranty request form. To read our warranty policy, click here.
Crampons: Limited 2-Year Warranty
BTR Stool: Limited 2-Year Warranty
Gaiters: Limited Lifetime Warranty
PackStack & PackStack PRO: Limited Lifetime Warranty
Please note that our warranty policy covers manufacturing defects. If you need any clarification on whether your item is covered under warranty, please email email@example.com with photos of the damage.
Not the right fit? No problem, we are happy to help. Please make sure you have your order number handy and that the product is still in its original packaging. Then, simply email us within 30 days (60 days during holidays) of purchase (start date: when your order was delivered) firstname.lastname@example.org and our team will assist you from there.
We will process your refund as soon as our warehouse has received and inspected your return. Once approved, it may take 5-10 business days for the funds to show on your account (original payment method) depending on your service provider.
Although we strive to reply to all emails within two business days, our response time may be delayed during high volume seasons. Please allow up to one week to receive a reply to your email. We thank you for your cooperation and patience in advance.
Pay attention to retail stores, online stores, and Amazon sellers who offer our products on sale or at deep discounts. If you come across a Hillsound product at a price that seems too good to be true then it probably is and is a signal that it might be a matter of a counterfeit product. Solely purchase Hillsound products from authorized retailers, see here.